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Recipes for Bundled Finance and Accounting Outsourcing - Organizations in pursuit of high performance develop relationships with third-party providers to create multiprocess outsourcing synergies, often using the finance and accounting function as the hub of the deal. - May 2008

Developing Your Software Testing Strategy - This paper discusses challenges, best practices and recommendations in moving the software testing process to an outsourced offshore model. The information includes what to test, how much to test, when to stop testing, test metrics, and tools. - May 2008

Spelling 'Value' from the Alphabet Soup of Quality Frameworks - Learn how to leverage quality frameworks to increase the value of IT investments. - May 2008

Developing a Vision for Windows Vista Roll-Out - Despite the advanced capabilities of the Vista operating system, many companies have concerns and have delayed their Vista roll-out. This paper addresses issues such as when and how to start the migration, reduce downtime, mitigate risks, and contain costs... - May 2008

Service Oriented Architecture for Offering Outsourcing Solutions - This paper discusses various technologies and solutions that help customers create business value and lower their total cost of operations. - April 2008

HRO Innovation: Building Blocks to Derive Full Value - Taking human resources outsourcing beyond lip service to the adoption of best practices and better use of technology. BusinessWeek Research Services' exclusive 2008 report. - April 2008

Guidebook - Evaluating the Business Impact of Oracle On Demand - A hosted application management solution can lower your TCO from 30-80% and increase your ROI. Consider the factors outlined in this paper when deciding on your deployment strategy. - April 2008

Total Cost of Ownership: Analysis of a Global Service Desk - Do you know what it really costs to operate your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. To best illustrat... - March 2008

Leveraging Information Technology Infrastructure Library (ITIL®) Best Practices to Attain Organizational Maturity - In order to be competitive today, companies must actively listen to their customers and innovate quickly in response to new challenges, customer needs, and business opportunities. This paper discusses how to achieve a higher level of organizational maturit... - March 2008

Achieving Business Goals through Managed Services IT - Customer Case Study: Saint Francis Hospital and Health Centers - February 2008

How a Tight Collaboration Between Software Vendor, BPO Provider and Customer Improves BPO Service Delivery - Real-life case studies. Read more... - February 2008

Impact of Web 2.0 on Outsourcing - Adoption of Web 2.0 principles and practices will have a snowballing effect on partnering relationships, such as outsourcing. The move toward greater facilitation of collaboration and the increasing globalization of delivery of services will bring about si... - February 2008

Undertaking Data-Protection Initiatives in Enterprise Systems - Preventing data-protection breaches is not only a mission-critical process but also becoming a competitive differentiator and source of value. This paper discusses the challenges and best practices in undertaking data-protection initiatives as well as reco... - February 2008

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